How can I place an order via KSZF (Central Service Bureau)?
How can I get technical support to the configuration of complex products or any of your products or services?
Where can I ask for support and maintenance?
Are you ready to install, maintain and support products that I already have or have bought from another supplier?
In what period of time do you undertake onsite maintenance for clients having IT outsourcing service contract?

How can I place an order via KSZF (Central Service Bureau)?

• Ordering via public procurement portal
  You may choose a suitable framework agreement, or – if you are not familiar with it – products or services and place an order directly to the Supplier who has given the cheapest offer.

• Order by Procurement and confirmatory form
  You may place an order in writing by filling in and posting a form called Procurement and confirmatory form accepted by KSZF (Central Service Bureau) according to the given instructions. The Supplier confirms the order in two days. The contract is again awarded to the Supplier who has given the cheapest offer.

For more information, please visit Public procurement in the main menu.

How can I get technical support to the configuration of complex products or any of your products or services?

Contact our account managers.

Where can I ask for support and maintenance?

Our customer service answers your calls and e-mails at periods determined in the contract.
For non-contracted clients our technical support is available at the following times:
on weekdays: 6.00-18.00
on Saturday: 8.00-14.00

Telephone: +36 1 463 7004; +36 1 463 7080
Fax: +36 1 463 7000
Email: Send e-mail

For further information visit On-line technical support.

Are you ready to install, maintain and support products that I already have or have bought from another supplier?

Of course, we are. We normally maintain and repair products of our partner manufacturers, but we are ready to support products of other manufacturers too. We may employ sub-contractors in such cases in order to ensure quality of service.

In what period of time do you undertake onsite maintenance for clients having IT outsourcing service contract?

The period of time to get to the location is always defined in the service contract and it ranges from 4 to 24 hours. If requested, we can provide a specific SLA service for our clients.